Discussion about this post

User's avatar
Matthew S.'s avatar

"But I think the more likely candidate is full-service restaurants. That’s because restaurants with servers and bussers already compete fairly directly with fast-casual restaurants that serve food in a less labor-intensive manner. We know how to feed people with fewer workers, food service jobs are not particularly desirable, and even though full-service restaurants have a halo of quality around them, nothing about the table service aspect necessarily speaks to the quality of the meal. An America where a larger share of the population is working in the care economy is probably one where a smaller share is working in the foodservice economy. And that would plausibly be a change for the better."

I got out of restaurant management about 2.5 years ago after about 15 years in the trenches at your average casual dining chain, but my wife still works in them so I have a pretty good picture of what things are like both pre- and post-pandemic.

My take is that your average American chain restaurant is too damn big and closes too late. It was too big before COVID, and it's certainly too big now with so many sales dollars moving from dine-in to carry-out. Most casual dining chains could probably get away with being half as large as they currently are....chop off the parts of the restaurant that aren't the lounge/bar area, hire less servers and more to-go staff, and close an hour or two earlier. You'd still have space for folks wanting to dine-in, but you'd avoid those Mon-Thur nights when your restaurant is 2/3 empty at 6:30, but you don't want to send too many people home because you're still open for three and a half more hours.

The restaurant I managed was notoriously slow from 8-10 pm basically every night of the week....seldom was there a compelling reason to pay multiple employees to work for two extra hours, yet we were required to stay open until the posted time, because....duh. I was always told that closing that earlier (meaning, changing the posted hours, not doing it randomly) would scare customers off.

I think that COVID has challenged many assumptions about the sorts of tightly-held beliefs about the consumer that the people making decisions in certain sectors put forth as gospel, and it's a good time to re-evaluate some of those.

Expand full comment
Michael Sullivan's avatar

OMG guys we can edit comments now.

Expand full comment
171 more comments...

No posts